Returns & Exchange Policy for Frendo

Effective Date:

At Frendo, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Returns & Exchange Policy is here to assist you.

1. Eligibility for Returns & Exchanges You may return or exchange an item under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Return or exchange requests must be initiated within days of receiving the item.
  • Proof of purchase, such as the original receipt or order confirmation, is required.

2. Non-Returnable Items The following items are not eligible for returns or exchanges:

  • Items damaged due to misuse, negligence, or unauthorized repairs.
  • Custom or personalized products.
  • Perishable goods, if applicable.

3. How to Initiate a Return or Exchange To request a return or exchange, follow these steps:

  1. Contact our customer service team at Combaba6@gmail.com with your order details and reason for the return or exchange.
  2. Await confirmation and further instructions from our team.
  3. Ensure the item is securely packed for return. Include all original accessories, manuals, and packaging materials.

4. Shipping Costs

  • For Returns: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • For Exchanges: Shipping costs for the new item will be covered by Frendo in cases of defective or incorrect items. Otherwise, the customer will be responsible for shipping costs.

5. Refunds

  • Approved refunds will be processed within after we receive and inspect the returned item.
  • Refunds will be credited back to the original payment method.

6. Damaged or Defective Items If you receive a damaged or defective item, please notify us immediately at Combaba6@gmail.com with photos of the issue. We will promptly arrange a replacement or refund, depending on your preference.

7. Contact Us For any questions or assistance with returns and exchanges, please contact us:

Thank you for choosing Frendo. We value your trust and are here to ensure a smooth shopping experience.